A year ago Cassie and I bought an Acer computer at Circuit City in Moorestown, NJ. It was going to be used by our school age children. After two months it just up and stopped working. Cassie said, fortunately we got the extended warranty. The salesman at the store told us when we bought it, that we could either have it fixed or just bring it in for a replacement. Yeah right!
We brought the tower into the store and the Firedog team told us to leave it with them and they would do a diagnostic on it to see if it could be fixed. Later that evening we get a call from one of the techies telling us that the motherboard and possibly the hard drive was fried. So we go back to the store to get another computer like the original salesman told us. We get there and we are told we have to send it back to the manufacturer at our own cost. What! No! We bought the warranty! They then told us that the manufacturer's warranty has to be used first and after it expires in a year theirs goes into effect.
After a half hour of arguing with just about every one at the store Cassie and I left and went over to CompUsa right down the street. We bought a very similar PC for about the same price. When the salesman asked us if we wanted the extended warranty I asked a lot of questions and had each of them answered by the guy showing us where each was written on the warranty sheet. It turns out that the warranty is a one shot deal with them. First it's not as expensive ($39.00) and we just have to bring in the old one and exchange it for a new one. We bought a flat screen monitor there that got fried when the motherboard on the Acer PC went bad, brought it back to CompUsa and they exchanged it with no hassle. We also bought a new warranty at $39.00 for it too, Just in case.
Cassie and decided to let the Acer PC gather dust for a year and at the end of the year we would bring it back to Circuit City and get it replaced. Yeah Right! We brought the PC back this afternoon and once again had to have it diagnosed even though I told them what the problem was (in great detail). During dinner we get a call from the techie saying that Yes, indeed the motherboard had fried, just as I said, and would we like to come pick up the computer tonight. Wow! I said. That's fast service! I didn't expect it to be fixed that soon. Oh it's not fixed, the techie said. You have to bring it home and call the insurance company that carries the warranty and have their service technician come to your house to fix it. I started growling into the phone and the guy asked me if I wanted to speak to his manager. Indeed I do! I said. So to make a very long and frustrating story short the end result is that they are going to send the tower out and call me to pick it up when it's fixed.
I'd like to say that that settles that, but I'll believe it when the PC is on the desk and working. I've got my fingers crossed. You better believe I won't be shopping at the Circuit City any more. On the way home we passed a sign near CompUsa that said that they were closing the store in Moorestown. Rats! Now what am I going to do! The next closest store is in Freehold!
Oh well that's the way this story ends.
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